Our support team is available to assist with questions about the site, account-related issues, payment and withdrawal queries, technical concerns, or general feedback. Contact the relevant department using the details below and, where useful, include your username and a transaction reference so the team can review your enquiry. Please never share your password or full card details. We will direct your message to the appropriate team and provide practical guidance through the listed contact channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account access, payments and technical help |
| General enquiries | [email protected] - service questions and feedback |
| Affiliate enquiries | [email protected] - affiliate and partner enquiries |
| Phone | +44 20 3874 6291 - call during working hours |
| Working hours | Mon-Fri, 09:00-18:00 - email enquiries accepted at any time |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Send your message to [email protected], with a clear subject line and a concise description of the issue. Include up-to-date contact details so the support team can reach you if more information is needed and help avoid delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day; simple requests via live chat or email are often handled within hours. Complex issues that require account checks or third-party verification can take longer depending on their nature, and may require up to several business days. We will keep you updated on progress throughout the process.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share what worked well or what could be clearer, and our team will review your comments carefully. Your input helps us identify useful improvements and make the service easier to use for everyone.